Issue

Updating the Project Admin Access does not work on ACC projects.

Symptoms

Attempting to change the product Admin Access from the UI, to Add or Remove does not do anything. 

Cause

The Naviate Cloud Manager development team is working together with the Autodesk® to clarify and resolve the problem.

Resolution

When adding or removing roles, the access is set correctly, according to the current role(s) assigned access levels. Use this approach to add or remove Project Admin Access.

Issue

When uploading files to BIM 360®, the application cannot accurately upload files larger than 18Gb in size.

Symptoms

Uploading files larger than 18Gb fails. This is due to an issue that occurs when uploading the file to the destination data storage web site. 

Cause

At present, unknown. The Naviate Cloud Manager development team is working together with the Autodesk® and the storage vendor to resolve the problem.

Resolution

When the application sees a file greater than 18Gb is being uploaded, it skips the upload and makes an entry in the log file.

Issue

Occasionally, after execution of a scheduled job, the Task returns a result code of: -532462766.

Symptoms

The job appears to execute normally but instead of the normal The operation completed message, a code of -532462766 is returned.

Cause

Unknown at this time.

Resolution

If confronted with this problem, please do the following:

    • Verify whether the job performed the prescribed work as requested.
    • Provide Symetri with the job logs and with the .json data file for the job in question.

Issue

Sometimes, while the application is processing, it takes a while to obtain the result and continue.

Symptoms

When performing any function within the system requiring data be obtained from BIM 360®, there can be an unusually long wait. For example, in the Members tab pressing on a project to display project members usually takes a second or two or three to get the results. However, it can occasionally take two or three times that amount of time or longer — maybe as long as 30 seconds or more.

Cause

This appears to involve the ability of the Autodesk® Autodesk Platform Services (APS) APIs to return a result. Since this occurs randomly at different times, it may have to do with system load or availability.

Resolution

None at this time, other than to wait for the process to continue.

Issue

When uploading files, the BIM 360® Updated By field is not assigned. 

Symptoms

When viewing an uploaded document on BIM 360® or from Naviate Cloud Manager Browse, the Updated By username field is blank. Also, when using Naviate Cloud Manager to export to MS Excel the Uploaded By field displays ‘**None**’. 

Cause

This appears to be an issue with the Autodesk Platform Services (APS) API.

Resolution

None at this time, other than recognizing a blank value indicates an automated upload.

Issue

Sometimes a file won't upload if the folder containing it is being accessed by the windows file explorer. 

Symptoms

Sometimes a file won’t upload when it is added by Naviate Cloud Manager. 

Cause

It appears to be caused by the file explorer accessing the file location in the local folder structure. However, this behavior is not entirely consistent and will often work normally despite this situation.

Resolution

Fix is to just try again, after either closing the file explorer or navigating to a difference folder outside of the current hierarchy.